The highest ethical standards
The highest ethical standards are applied to all projects that we undertake, in particular in areas of the application of relevant experience and expertise, process management, impartiality, best practice and cost management.
Strict Terms of Reference are put in writing, defining agreed deliverables and cost, with a named point of contact throughout the process.
One or more named senior project consultants together with a single point-of-contact are identified at contract inception. Terms of reference and deliverables are agreed with clients in advance of engagement, along with fees and expenses, all based on the client's precise requirements. Surprises are eliminated.
Any potential conflicts of interest are properly identified and dealt with in advance, ensuring representation of an individual client's best interests at all times.
Research conducted is impartial, with recommendations based on sound and relevant experience. All activity is comprehensively documented, with reporting in an agreed format fully supported as appropriate.